Terms of service
ARTICLE 1 – PARTIES TO THE AGREEMENT
SELLER
Business Name: Marfa İstanbul
Address: İstanbul / Türkiye
Phone: +90 538 211 24 27
Website: marfaistanbul.co
Email: info@marfaistanbul.co
(hereinafter referred to as the “Seller”).
BUYER
Full Name / Company Name: ......
Address: ......
Phone: ......
Email: ......
(hereinafter referred to as the “Buyer”).
ARTICLE 2 – SUBJECT OF THE AGREEMENT
This Distance Sales Agreement sets out the rights and obligations of the parties in accordance with the provisions of the Turkish Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts, concerning the sale and delivery of goods / services ordered electronically by the Buyer via the Seller’s website www.marfaistanbul.co or by telephone (+90 538 211 24 27). The Buyer acknowledges that, prior to confirming the order, they have been informed electronically of all essential characteristics, sales price, payment method, delivery conditions, and the right of withdrawal; and that they have confirmed such preliminary information and placed the order in accordance with these terms. The preliminary information and the invoice displayed on the payment page form an integral part of this Agreement.
ARTICLE 3 – DATE OF AGREEMENT
This Agreement, executed in duplicate by the Seller, shall be deemed accepted and entered into force upon the Buyer’s signature / electronic confirmation on …… (date). One signed copy will be sent to the Buyer’s registered email address.
ARTICLE 4 – DELIVERY OF GOODS / SERVICES
The goods / services shall be delivered to …… (name of recipient) at the address specified by the Buyer …… as the place of delivery.
ARTICLE 5 – DELIVERY COSTS AND PERFORMANCE
Unless otherwise stated, delivery costs are borne by the Buyer. If the Seller announces on its website that delivery costs are covered for orders exceeding a specific amount, such cost shall be borne by the Seller. Delivery shall be made as soon as reasonably possible after the purchase price has been received in full and stock availability confirmed. The Seller undertakes to deliver within 30 (thirty) days of the order date and reserves the right to extend this period by a further 10 (ten) days upon written notice. If the purchase amount is not paid or the transaction is cancelled by the bank, the Seller is released from its delivery obligation.
ARTICLE 6 – BUYER’S REPRESENTATIONS AND OBLIGATIONS
The Buyer must inspect the goods / services upon receipt. Damaged, defective, torn, or opened packages should not be accepted from the carrier. Acceptance of delivery is deemed acknowledgment that the goods were received in good condition. The Buyer is responsible for preserving the goods after delivery. If, after delivery, the Buyer’s credit card is unlawfully used by third parties not due to the Buyer’s fault and the relevant bank or financial institution refuses payment to the Seller, the Buyer shall return the goods to the Seller within 3 (three) days, provided they have been delivered. Return shipping costs in such case are borne by the Buyer.
ARTICLE 7 – SELLER’S REPRESENTATIONS AND OBLIGATIONS
The Seller is responsible for delivering the goods / services in sound, complete condition and in conformity with the specifications stated in the order. If the goods / services are to be delivered to another person / entity designated by the Buyer, the Seller cannot be held liable if such recipient refuses delivery. Upon receipt of a valid withdrawal notice, the Seller shall refund the purchase amount within 7 (seven) days and accept the returned goods within 20 (twenty) days. The Seller may supply equivalent goods / services of equal quality and value if fulfillment becomes impossible before the delivery deadline. If fulfillment is deemed impossible, the Seller shall notify the Buyer prior to the expiry of the performance period and refund any paid amounts within 10 (ten) days.
ARTICLE 8 – CHARACTERISTICS OF GOODS / SERVICES
The type, model, quantity, color, and total price (including all taxes) of the goods / services are specified on the product information page at www.marfaistanbul.co and on the invoice, which forms an integral part of this Agreement.
ARTICLE 9 – CASH PRICE
The cash price of the goods / services is specified on the invoice and in the order confirmation email sent to the Buyer.
ARTICLE 10 – INSTALLMENT PRICE
If payment by installments is chosen, the total installment price is specified in the invoice and order confirmation sent to the Buyer.
ARTICLE 11 – DOWN PAYMENT
The down payment amount, if any, is indicated in the invoice and order confirmation email.
ARTICLE 12 – PAYMENT PLAN
For purchases made by credit card and in installments, the selected installment plan on the website applies. In installment transactions, the terms of the agreement between the Buyer and the card-issuing bank govern. The credit card billing date is determined by that bank-Buyer agreement. The Buyer is responsible for tracking installment payments and statements issued by the bank.
ARTICLE 13 – RIGHT OF WITHDRAWAL
The Buyer may exercise the right of withdrawal within 7 (seven) days from the date the goods / services are delivered to the Buyer or designated recipient. To exercise this right, the Buyer must notify the Seller within this period via email (contact@marfaistanbul.co) or telephone (+90 538 211 24 27). Goods must be returned intact, unused, and in their original packaging. Following receipt of the withdrawal notice, the Seller shall refund the purchase amount within 10 (ten) days and accept return of the goods within 20 (twenty) days. The original invoice must be included with the return. Return shipping costs under the right of withdrawal are borne by the Buyer unless otherwise stated. If the invoice is not returned, VAT and other legal charges cannot be refunded.
ARTICLE 14 – GOODS / SERVICES NOT ELIGIBLE FOR WITHDRAWAL
Custom-made or personalized products prepared upon the Buyer’s request are not subject to the right of withdrawal.
ARTICLE 15 – DEFAULT AND LEGAL CONSEQUENCES
If the Buyer defaults on a credit-card payment, interest and penalties stipulated in the Buyer’s agreement with the issuing bank apply, and the Buyer is liable to the bank. The bank may initiate legal proceedings, demand related costs and attorney’s fees from the Buyer, and the Buyer agrees to compensate the Seller for any damages incurred due to delayed payment.
ARTICLE 16 – GOVERNING LAW AND JURISDICTION
Any disputes arising from this Agreement shall be governed by and construed in accordance with the laws of the Republic of Türkiye. Consumer Arbitration Committees and Consumer Courts in the Buyer’s or Seller’s jurisdiction shall have authority within the monetary limits announced by the Ministry of Trade. In regions without a Consumer Court, the Civil Courts of First Instance shall have jurisdiction.
SELLER: MARFA İSTANBUL
BUYER: ......
DATE: ......